360° Profile

Access all the customer data in one place

Centralize information across data sources into an unified customer view: health, conversations, touch points, product usage, support tickets, NPS score, subscriptions.

360° Profile

Track health and stage history

Check health score and evolution in the customer journey. Deploy processes when customer enter in a new stage or when health declined.

Track health and stage history

Follow product usage in real-time

Live analytics allows to understand how the customer is engaging with the important features of your product. Get alerted when its usage is dropping.

Follow product usage in real-time

All conversations in one place

Gmail synchronization track emails conversations so you’ll have a full overview of everything that’s happening with the customer in one place.

All conversations in one place

Manage tasks and activity

Centralize touch points with the customer including calls, meetings, emails. Create to-dos to always know what’s coming next.

Manage tasks and activity

Support & NPS Views

Salesmachine integrates with support and NPS tools to know immediately when your customers reach out for help or answer a low NPS score. Deploy strategies to fix their issues.

Support & NPS Views

Subscription View

Billing integrations synchronize subscriptions to manage renewal and upsell. Automate dunning processes to prevent churn.

Subscription View

Get insights at the contact level

Reveal insights for every contacts within accounts to quantify licence utilization and reach out to the right individual users.

Get insights at the contact level

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